 | About Atlasjet | Atlasjet was established on March 14, 2001 by Öger Holding A.S., licensed to carry out “Passenger and Cargo Transportation on Unscheduled Flights, Domestic and International and carried out its first flight on June 1, 2001. In April 2004 the Turkey tourism group ETS took over 49% of atlasjet and a new organizational structure was introduced to the company combining the forces of the ETS and the Öger Group. On June 14, 2004, it was licensed to “Carry Out Passenger and Cargo Transportation on Scheduled and Unscheduled Flights, domestic and internatioal“ by SHGM. Two weeks later, on July 1, 2004, atlasjet started its scheduled flights domestically. In Turkey it is the first private airline holding the IATA certificate.
| What types of planes does the fleet of Atlasjet include? | 2 B757-200 (Seat capacity, 178x2=356)
1 B757-200 (Seat capacity, 210x1=210)
1 B757-200 (Seat capacity, 200x1=200)
1 A320 (Seat capacity, 168x1=168)
1 A320 (Seat capacity, 174x1=174)
2 A321 (Seat capacity, 210x2=420)
1 A321(Seat capacity, 199x1=199)
1 A321(Seat capacity, 204x1=204)
2 A330(Seat capacity, 286x2=572)
1 A330(Seat capacity, 318x2=318)
Atlasjet operates with a total of 13 planes and a capacity of 2.821 seats.
| Baggage | What is the maximum weight of free baggage on board?
FOR DOMESTIC FLIGHTS
Free baggage right : 20 kg
Jetmil Elite Card holders : 30 kg
FOR ERCAN FLIGHTS
Free baggage right : 20 kg
Jetmil Elite Card holders: 30 kg
Soldier passengers : 25 kg
Students : 25 kg
FOR NORTHERN IRAQ FLIGHTS
Economy class : 20 kg
Business class : 30 kg
Jetmil Elite Card holders: 30 kg
What happens if the weight of baggage exceeds free baggage right?
In case free baggage right is exceeded, additional fee is paid for the excess baggage. See excess baggage fees
What should I do if my baggage is damaged?
When you find out at the end of your flight that your baggage is damaged, you should apply to Lost Property Department of our Contracted Ground Handling Company and have a report issued before leaving the airport. Besides, you can contact with Antalya Lost Property Department of our company at 00 90 242 330 34 86 after the report is issued. For the damage and defects you can not realize immediately, please apply to our Ground handling company within 7 days.
The documents that should be submitted to Lost Property Office by the passenger while the report is prepared;
• Travel ticket,
• Baggage label,
• Identity (Identity card, passport)
What should I do if my baggage is lost?
For your baggage you could not receive at arrival and the damage you immediately realize, please present your travel ticket, baggage label and identity card at your application to Lost Property Office before leaving the airport.
What should I do if my baggage is not found?
If your baggage can not be found within 5 days, please apply to our nearest airport Ground handling Company lost property department together with the information about the content of the baggage, baggage label and excess baggage label if any and your identity card. Besides, you can contact with Antalya Lost Property Department of our company.
Can I take my golf/climbing materials, bicycle with me during my travel?
Yes, you can have such materials with you against fee. However, you should inform the travel agency while buying your ticket.
What is excess baggage fee for domestic flights?
In case free baggage right is exceeded, excess part is calculated by multiplying with the prices below. For the acceptance of the baggage on flight, each part should not exceed 32 kg.
Excess Baggage Fee per KG:
DIRECT DOMESTIC FLIGHTS:
Adult: 1.50 TL
Student: 1.50 TL
Soldier and Soldier Family: 1.50 TL
What is excess baggage fee for connecting domestic flights?
In case free baggage right is exceeded, excess part is calculated by multiplying with the prices below. For the acceptance of the baggage on flight, each part should not exceed 32 kg.
Excess Baggage Fee per KG:
CONNECTING DOMESTIC FLIGHTS:
Adult: 4.00 TL
Student: 4.00 TL
Soldier and Soldier Family: 4.00 TL
What is excess baggage fee for Northern Cyprus flights?
In case free baggage right is exceeded, excess part is calculated by multiplying with the prices below. For the acceptance of the baggage on flight, each part should not exceed 32 kg.
Excess Baggage Fee per KG:
NORTHERN CYPRUS FLIGHTS:
DIRECT FLIGHTS FROM/TO ERCAN:
Adult: 5.00 TL
Student: 3.00 TL
Soldier and Soldier Family: 3.00 TL
CONNECTING DOMESTIC FLIGHTS FROM/TO ERCAN:
Adult: 5.50 TL
Student: 3.50 TL
Soldier and Soldier Family: 3.50 TL
What is excess baggage fee for Northern Iraq flights?
In case free baggage right is exceeded, excess part is calculated by multiplying with the prices below. For the acceptance of the baggage on flight, each part should not exceed 32 kg.
Excess Baggage Fee per KG:
NORTHERN IRAQ FLIGHTS
ERBİL FLIGHTS:
Excess Baggage (EXCESS): 5 USD
CONNECTING DOMESTIC FLIGHTS FROM/TO ERBIL:
Excess Baggage (EXCESS): 6 USD
CYPRUS CONNECTED FLIGHTS FROM/TO ERBIL
Adult: 9 USD
Student: 7,5 USD
Soldier and soldier family: 7.5 USD
SULEIMANIA FLIGHTS:
Excess Baggage (EXCESS): 5 USD
CONNECTING DOMESTIC FLIGHTS FROM/TO SULEIMANIA:
Excess Baggage (EXCESS): 6 USD
CYPRUS CONNECTED FLIGHTS FROM/TO SULEIMANIA:
Adult: 9 USD
Student: 7,5 USD
Soldier and soldier family: 7.5 USD
What is the size of hand baggage I may carry with me during flight?
Hand baggage should be at a size that fits into under your seat or overhead cabin rack, be maximum at the size of 25x45x56 cm and the weight should not exceed 8 KG. Name and address label should be attached inside and outside your baggage.
What are the rules applied for carrying liquid and similar substances in hand baggage?
Currently, they are only applied in Istanbul Atatürk Airport and Antalya International Terminal.
They will be valid for the flights in other airports as of January 1st, 2010.
You can carry liquid, gel and aerosol in your hand baggage each contained in the containers of maximum 100 milliliter inside a sealed bag of 1 liter.
Each passenger can only carry 1 bag. You can use sealed refrigerator bags of 1 liter (approximately 20 cm x 20 cm). You are required to remove the sealed bag that contains your liquids out of your bag and put them separately in x-ray device at the last security control point.
A. Liquids included in the restriction:
• All kinds of liquid including water, syrup, drink,
• All kinds of cosmetics including cream, lotion oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form)
• Shaving foams, deodorants
• All substances in the form of paste including toothpaste; semi-solid food such as jam, honey, yoghurt, molasses and sauce, contact lens liquid, shampoos.
Other substances similar to the ones listed above.
B. Exceptions applied in special cases:
• Medicines (provided that they are prescribed on the name of the passenger or a health report / document stating that the passenger should use such medicines is presented and such medicine is kept in its original package.)
• Baby food (provided that the baby is also travelling on board and up to the amount required during the flight.)
• Security officers may ask you to document the exceptional case or may make you taste the medicine / baby food / liquid at the check point.
C. Products I buy from duty-free shop/ aircraft:
The products you buy from duty-free shop or during the flight will be placed in a special bag together with the invoice and the bag will be sealed. This bag will be allowed on board only after the bag and the invoice are checked at the security check point.
If you will go to final destination point by making a transit through another airport, you should not open the special duty-free shopping bag given in the shop or on board until the final destination airport. Otherwise, the content of the bag may be seized in transit airport.
In the transits made in European Union countries or America, it is not allowed to carry the products exceeding 100 ml bought previously from duty-free shops in hand baggage even they are in sealed bags.
If you have hesitation, please contact with your airline company and travel agency before your flight. And help the security officers and airline company staff in the airport.
| Check-in | When should I be at the airport prior to the flight?
You should be ready at the airport 1 hour prior to the flight for domestic flights, and 2 hours prior to the flight for international flights. You should complete ticket and baggage transactions 30 minutes prior to the flight time for domestic flights and 45 minutes prior to the flight time for international flights. If you do not complete these procedures, you forfeit all your rights concerning that flight. Besides, you should be ready at the flight gate 15 minutes prior to departure.
Is it possible to make fast Check-in?
You can use serf-service check-in kiosk machine in the airport for fast check–in. You can check-in within 30 seconds, select you seat number and receive your boarding card and directly go to the gate.
I have Jetmil Elite card. What are my check-in advantages?
The passengers who give their Jetmil Elite card numbers during reservation or check-in can receive service
at counter N 10 in Istanbul Atatürk Airport domestic terminal,
at counter No 11 in İzmir Adnan Menderes Airport domestic terminal,
at counter No 21 in Antalya Airport domestic terminal,
at special online check-in counters in TRNC Ercan and Bodrum Airports.
Besides, Jetmil Elite Card members have the right;
to travel at the front seats
to deliver the baggage late and pick the baggage first
to have 10 kg additional baggage in addition to normal baggage right.
What kind of identity card is valid for domestic flights during check-in?
Any photo-bearing identity card, identity card, driving license, passport or marriage license, identities given by public bodies and organizations, health record and birth certificate up to one month after the birth (together with the identity card of the parent) shall be accepted.
Identity card photocopy, R.T. personal number printout obtained by fax or the internet shall not be accepted.
What are the rules applied for online check-in?
Anyone who buys his/her ticket through www.atlasjet.com can make use of online check-in.
Besides, if Jetmil passengers give their card numbers during reservation, they can make online check-in regardless of the place of reservation.
Other passengers included in the same PNR can make use of check-in service together with the passengers meeting the rules above.
Online check-in is available in all flights from Istanbul-Antalya-Izmir-Adana-Bodrum-Nicosia(Ercan).
Online check-in starts 36 hours prior to the scheduled departure time and continues until 90 minutes prior to the flight.
What are the rules applied for return check-in?
Return check-in aims to minimize the time loss in the airport for the passengers who will go and return within the same day without baggage by realizing the departure and return check-in transactions during departure and giving the boarding cards required for return during departure. Only Jetmil members who give their Jetmil card numbers during reservation can make use of return check-in service.
Return check-in service is available in for flights from/to Ankara, Istanbul, Izmir and Antalya.
Can I make check-in in the hotel?
As of June 08th, 2009, check-in in hotel has started. Individual guests or Etstur guests staying in hotels can make use of this service in the specified hotels in Antalya and Bodrum provided that they fly with Atlasjet.
Check-in service is only available in the hotels below:
Antalya Region:
Alanya: Hotel La Mer Delta
Kemer: Hotel La Mer Kemer
Side: Voyage Sorgun
Belek: Voyage Belek
Bodrum Region:
Voyage Torba
Voyage Türkbükü
Voyage Bodrum
How will my baggage be handled if I make check-in in the hotel?
You can complete all your transactions related to your baggage in counters at hotel receptions, and receive new baggage label and boarding card from your hotel. When you go to the airport, you only need to apply to ONLINE DESK (counter) reserved for you.
Online Desks:
Counter No. 21 in Antalya Airport
Atlasjet Online Counter in Bodrum Airport
| In the plane | Is the catering offered in the plane subject to fee?
Food and drinks we offer in our flights are free of charge.
Can I use CD player or laptop computer on board?
In accordance with aviation rules, no electronic device should be used during take-off and landing. However, it is allowed to use laptop computer, Gameboy, CD-Player, Video Camera etc. during flight.
However, the use of mobile phones, all receivers, CD-ROM writers and all recording devices is strictly forbidden during flight.
Can I smoke in Atlasjet flights?
Smoking is not allowed in our flights.
Can I have a ball on board?
Inflated balls are not carried, however, deflated balls can be carried.
Can I make online reservation through Atlasjet web site and buy my ticket later?
You can select Ticketing in Office option and make your reservation to buy your ticket until a date specified by the system.
| International flights | PRICES AND REGULATIONS OF MYKONOS FLIGHTS
Period of service: June 24, 2010 – August 29, 2010
Schedule:
Every Thursday;
ISTANBUL – MYKONOS 13:15
MYKONOS – ITANBUL 15:45
Every Sunday;
ISTANBUL – MYKONOS 14:15
MYKONOS – ISTANBUL 16:45
• 20% reduction applies on the standard fares for children under 12 years
• The Service Fee is max. 20 Eur
• Infant ticket fare is 25 Eur
• An airport tax of 20 Eur will apply for every flight
• Ticket Fare for infants under 2 years is 25 Eur
Cancellation rules:
- No penalty is applied for cancellations made until 8 days prior to the flight.
- The whole price becomes invalid for cancellations made from 7 days prior to the flight.
Change rules:
- No penalty is applied for cancellations made until 8 days prior to the flight.
- 50 EUR penalty is applied per segment for changes made between 7 days and 48 hours prior to the flight asked to be changed.
- The whole price becomes invalid and changes are not allowed from 48 days prior to the flight.
- Once a ticket has been changed, in case of cancellation the whole price becomes invalid.
- In case of rebookings for a higher fare, both the fare diffence and the change penalty(if any) will be collected
- In case of rebookings for a lower fare, the change penalty(if any) will be charged and the fare difference will be returned.
- One Way tickets cannot be changed to roundtrip tickets.
- No open ticket can be issued and changes are not allowed for open date.
IMPORTANT : The validity of the Mykonos tickets terminate on day of the last flight in the 2010 Atlasjet flight schedule to Mykonos.
What are fare classes for Sharm El Sheikh flights?
Regulations for One Way tickets:
Cancellation rules:
- 50 EUR penalty is applied for cancellations made until 10 days prior to the flight.
- The whole price becomes invalid for cancellations made in less than 10 days prior to the flight.
Change rules:
- 50 EUR penalty is applied for changes made until 10 days prior to the flight.
- The whole price becomes invalid and changes are not allowed within 10 days prior to the flight.
- No open ticket can be issued and changes are not allowed for open date.
Regulations for Roundtrip tickets:
Cancellation rules:
- 50 EUR penalty is applied for cancellations made until 10 days prior to the flight.
- The whole price becomes invalid for cancellations made in less than 10 days prior to the flight.
Change rules:
- 50 EUR penalty is applied for changes made until 10 days prior to the flight.
- The whole price becomes invalid and changes are not allowed within 10 days prior to the flight.
- No open ticket can be issued and changes are not allowed for open date.
IMPORTANT : The validity of the Dubrovnik tickets terminate on day of the last flight in the 2010 Atlasjet flight schedule to Sharm El Sheikh.
What are fare classes for Erbil and Sulaimaniah flights?
TICKET FARES:
Economy Class fares:
H Class: 240 USD – Worker Price *
T Class: 260 USD
R Class: 280 USD
P Class: 300 USD
K Class: 320 USD
E Class: 340 USD
Y Class: 360 USD
Business Class fares:
C Class: 500 USD
Service Fee One-Way: 35 USD
Service Fee Round Trip: 35 USD
*H Class (worker price) fares:
It will be used for the workers who go to Northern Iraq for work and their first degree relatives. This class of tickets is not sold through the internet. The passengers should have two documents specified below in order to benefit from this price.
1- Photo-bearing residence permit issued by Iraq Government.
2- Sealed and signed letter of the company he/she works in Turkey stating that he/she is assigned to work as worker in Iraq.
The passengers should present the documents specified above during check-in in the airports. In case they can not present such documents, their tickets will be changed to the ticket sold at that time and the price difference will be collected from the passenger. OTHERWISE, THE PASSENGERS WILL NOT BE ACCEPTED IN FLIGHTS AND THEIR TICKETS WILL BE PROCESSED ACCORDING TO NORTHERN IRAQ TICKET RULES.
What are the change rules applied for Erbil and Sulaimaniah tickets?
Business Class:
- No charge will apply for cancellation/rebooking/amendments within the validity of the ticket (1 year after issuance date), even though the departure time of the flight has passed.
Economy class:
For Y class economy tickets;
- If the cancellation/rebooking/amendment is earlier than 24 hours before departure time of the related flight, a charge of 50 USD will apply for each segment.
- Within 24 hours to the related flight, 100 USD will be charged for cancellation/rebooking/amendments.
- After the departure time of the flight, within the validity period of the ticket(1 year after the issuance date), %50 of the ticket price will be charged for cancellation/rebooking/amendments.
For B,E,H,K,P,R,T,X,D class economy tickets;
- If the cancellation/rebooking/amendment is earlier than 24 hours before departure time of the related flight, a charge of 50 USD will apply for each segment.
- Within 24 hours to the related flight, 100 USD will be charged for cancellation/rebooking/amendments.
- For cancellation/rebooking/amendments after the departure time of the flight, no refund will be made.
TICKET RULES:
Validity: 1 YEAR
Maximum Duration of Stay: NONE
In case of flight cancellation and delay, the responsibility of the passengers who continue to fly by another airline does not belong to Atlasjet. Passengers can not request a new ticket for continuation flights.
What are the cancellation and return rules applied for Erbil and Sulaimaniah tickets?
Business Class:
- No charge will apply for cancellation/rebooking/amendments within the validity of the ticket (1 year after issuance date), even though the departure time of the flight has passed.
Economy class:
For Y class economy tickets;
- If the cancellation/rebooking/amendment is earlier than 24 hours before departure time of the related flight, a charge of 50 USD will apply for each segment.
- Within 24 hours to the related flight, 100 USD will be charged for cancellation/rebooking/amendments.
- After the departure time of the flight, within the validity period of the ticket(1 year after the issuance date), %50 of the ticket price will be charged for cancellation/rebooking/amendments.
For B,E,H,K,P,R,T,X,D class economy tickets;
- If the cancellation/rebooking/amendment is earlier than 24 hours before departure time of the related flight, a charge of 50 USD will apply for each segment.
- Within 24 hours to the related flight, 100 USD will be charged for cancellation/rebooking/amendments.
- For cancellation/rebooking/amendments after the departure time of the flight, no refund will be made.
TICKET RULES:
Validity: 1 YEAR
Maximum Duration of Stay: NONE
In case of flight cancellation and delay, the responsibility of the passengers who continue to fly by another airline does not belong to Atlasjet. Passengers can not request a new ticket for continuation flights.
I come from abroad and I would like to continue to Erbil by Atlasjet. However, waiting period in Istanbul is more than 7 hours. How can you help me in this case?
If there are more than 7 hours between two flights of the passengers coming from abroad and who will go to Erbil by Atlasjet, we provide accommodation for them for one night free of charge on the day they arrive at Istanbul.
My waiting period in Istanbul is more than 7 hours, what should I do for hotel accommodation in this case?
In order to be able to make hotel bookings for transit passengers, the information below should be sent to stpc.ist.ebl@atlasjet.com at least 3 days prior to the departure date:
• Name and surname of passenger/passengers
• PNR address on the system the reservation is made.
• Flight number/date and arrival time of the airline that comes to Istanbul.
• Istanbul-Erbil flight number / Date and arrival hour.
• Ticket number / numbers.
• What should I do after submitting hotel request?
After arrival at Istanbul Yesilköy Airport, you should apply to Çelebi Air Services Transfer Desk, you will be transferred to the hotel.
What is CIP service in Erbil Airport?
In flights from Erbil, Business Class passengers can have their check-in and boarding transactions in CIP saloon in Erbil Airport.
| Passenger types | What are passenger types and discounts?
Our discount rates according to passenger types are as follows.
- There is no discount for adult passengers.
- Child passenger: A discount of 25% over tax excluded price of flight fee is applied for minor passengers between the ages of 02-12.
- Young passenger: A discount of 25% over tax excluded price of flight fee is applied for young passengers between the ages of 12-20.
- Passengers over 65 years old: A discount of 25% over tax excluded price of flight fee is applied for the passengers over 65+.
- Soldier passengers: Flight taxes are collected at a discount for Turkish Armed Forces members only in flights from Ercan. Soldier identification card should be presented in the airports. Taxes are collected without discount from the passengers who can not present soldier identification card.
- Student passenger: Flight taxes are collected at a discount for passengers having student identification cards only in flights from Ercan. Student identification card should be presented in the airports. Taxes are collected without discount from the passengers who can not present student identification card.
- Baby passenger: The passengers who are not 3 (three) years old on the date of flight (passengers between 0-2 years old) are accepted as baby passengers. Baby ticket fee is fixed at 10 TL for baby passengers for domestic one-way flights. For Ercan flights, 10% of the tax excluded ticket price is collected as ticket price. It is 50.00 USD for Northern Iraq flights.
What is age limit for young passengers?
They are the passengers between 12-20 (who have not passed the age of 21).
Do you have any discount for young passengers?
A discount of 25% over tax and service fee excluded price of ticket price fee is applied for young passengers between the ages of 12-20 (who have not passed the age of 21).
Which procedures should be realized for the travel of underage passengers (below 18 years old) or passengers requiring care?
Underage (below 18 years old) or interdict (requiring care of someone else and who can not travel alone) passengers who arrive at the border crossings to travel should present letter of consent for international flights pursuant to the rules below.
In case of travelling with identity card in TRNC flights;
a) If he/she travels only with his/her mother, letter of consent of the father approved by notary public or public authorities
b) If he/she travels only with his/her father, letter of consent of the mother approved by notary public or public authorities
c) If he/she travels with a person other than his/her parents or alone, letter of consent of both mother and father approved by notary public or public authorities
d) If the child is under the guardianship of a legal representative, letter of consent of the legal representative approved by notary public or public authorities is required.
In case of travelling with passport:
a) Children and interdict persons who would like to travel their own (individual) passports can only travel with their mother, father or legal representative. A separate letter of consent is not required.
b) If the person defined above does not have his/her own passport, and he/she is recorded in his/her guardian’s passport, he/she can travel abroad together with the holder of the passport in which he/she is recorded. A separate letter of consent is not required.
Do you have any discount for Turkish Armed Forces members?
Flight taxes are collected at a discount for Turkish Armed Forces members and family members having Turkish Armed Forces identification cards only in flights from Ercan. Soldier identification card should be presented in the airports. Price difference is collected from the passengers who can not present soldier identification card.
Do you have any discount for students?
Flight taxes are collected at a discount for the passengers having student identification cards only in flights from Ercan. Student identification card should be presented in the airports. Price difference is collected from the passengers who can not present student identification card.
What is the age limit for minor passenger?
They are the passengers who have passed the age of three and have not passed the age of thirteen.
Can minor passengers travel alone?
The children between 02-05 can not travel alone.
Children who have passed the age of 6 (who have completed 5 years from the date of birth) and have not passed the age of 13 (who have completed 12 years from the date of birth) can fly alone, however, the rules of Atlasjet for carrying unaccompanied minors should be met.
Which procedure should be realized for the children who will travel unaccompanied?
1. Unaccompanied travel of the minor passenger is subject to the written consent of the parents or legal representative.
2. The reservations of all stages of the travel should be final for unaccompanied travel of the minor passenger.
3. Unaccompanied Minor Flight Authorization Form is filled at the airport for UM passenger. Identity and contact information of the parents and/or legal representative who bring/pick the minor is required on this form. Form is signed by the parent or legal representative. A copy is given to the parent and/or legal representative.
4. Ticket, passport or other documents of UM passenger are put in UM bag and this bag is hung around the neck of the minor and the minor is delivered to a boarding officer.
5. Parent or legal representative of UM passenger has to wait in the airport until the plane takes off.
6. Boarding officer takes the UM passenger aboard last.
7. Airline Company is responsible for transfers or waiting in the transfer hall of UM passengers. Parents or legal representatives at departure and destination airports of UM passengers who can not continue the flight due to any reason at any of the transfer points are informed and they are sent to original departure airport or provided hotel service accompanied by an attendant.
8. UM passenger is delivered by a person assigned by the Airline to the person whose name is written in UM form after his/her identity is checked and against signature.
9. UM passenger can not be seated near the Emergency exits.
Is a letter of consent required for domestic flights?
Yes, it is required. A letter of consent is required for the children who have passed the age of 6 (who have completed 5 years from the date of birth) and have not passed the age of 13 (who have completed 12 years from the date of birth). If mother or father brings the minor to the airport, letter of consent is not required. It will be sufficient for mother or father to have unaccompanied minor (UM) transaction made at the airport.
What is age limit for baby passengers?
The passengers who are not 3 (three) years old on the date of flight (passengers between 0-2 years old) are accepted as baby passengers.
What is baby ticket price?
One-way in domestic flights: 10.00 TL.
For Ercan flights: 10% of the valid price
One-way for Erbil and Sulaimania: 50 USD
When can new-born babies travel by plane?
They should be at least 7 (seven) days old. The babies younger than 7 days old are not allowed on board.
Can an adult travel with two babies?
According to flight safety rules, one adult can accompany maximum one baby.
A second adult should accompany the second baby.
What are the rules applied for carrying baby passengers?
- Babies between zero and two years old (0-2) can travel in arms.
- They can not travel alone, they can travel only with parents of authorized persons.
- Accompanying cabin officer is not assigned.
- According to flight safety rules, one adult can accompany maximum one baby.
For international flights:
A letter of consent should be presented for the international flights of baby passengers according to the rules below.
In case of travelling with identity card in TRNC flights;
a) If he/she travels only with his/her mother, letter of consent of the father approved by notary public or public authorities
b) If he/she travels only with his/her father, letter of consent of the mother approved by notary public or public authorities
c) If he/she travels with a person other than his/her parents or alone, letter of consent of both mother and father approved by notary public or public authorities
d) If the baby is under the guardianship of a legal representative, letter of consent of the legal representative approved by notary public or public authorities is required.
In case of travelling with passport in international flights:
a) If the baby has his/her own (individual) passport, he/she can only travel with their mother, father or legal representative. A separate letter of consent is not required.
b) If the baby does not have his/her own passport, and he/she is recorded in his/her guardian’s passport, he/she can travel abroad together with the holder of the passport in which he/she is recorded. A separate letter of consent is not required.
c) A letter of consent is only required for international flights for baby passengers.
Is there any discount for passengers over 65 years old?
Passengers over 65 years old: A discount of 25% over tax excluded price of flight fee is applied for the passengers over 65+.
| Regulation for passengers holding CTA tickets |
SCHEDULED FLIGHTS
Every Tuesday, Thursday, Saturday and Sunday:
KK 922 STANSTED – ANTALYA 13:00
KK1074 ANTALYA – ERCAN 20:00
KK1073 ERCAN- ANTALYA 07:30
KK921 ANTALYA – STANSTED 09:30
Every Monday, Wednesday and Friday:
KK912 STANSTED – ANKARA 13:00
KK1044 ANKARA – ERCAN 20:00
KK1043 ERCAN – ANKARA 07:30
KK911 ANKARA – STANSTED 09:30
Every Saturday:
KK956 MANCHESTER – ANTALYA 15:00
KK1062 ANTALYA – ERCAN 22:00
KK1061 ERCAN – ANTALYA 09:30
KK955 ANTALYA – MANCHESTER 11:00
| Regulation of CTA flights operating as of July 5th, 2010 | Regulation of ACCEPTANCE OF CTA PASSENGER on Atlasjet flights operating since July 5th, 2010;
Turkey or Cyprus departed passengers whom tickets were purchased from CTA website, call center or ticket sales offices will be accepted on Atlasjet flights only in case of Atlasjet tickets will be issued to them. For issuing an Atlasjet ticket it is required to apply following:
1. The New Atlasjet tickets will be authorized for issuing without any penalty or extra charges only if passengers will visit a nearest Atlasjet agency located in Turkey or Cyprus and present the CTA tickets. New Atlasjet tickets will be provided by Atlasjet agency instead of passengers’ CTA tickets.
2. The CTA tickets will be stored by Atlasjet agency.
This application is valid for Atlasjet flights operating since 05th July 2010.
I have a ticket for CTA flight. Can you confirm that Atlasjet will be operating this flight?
Currently Atlasjet cannot confirm that. You can check the new schedule through our website.
I have a ticket purchased for CTA flight. How can I reconfirm my ticket on Atlasjet flight and how can I rebook my seat for Atlasjet flight?
You can make rebooking on your CTA ticket in accordance with the rules mentioned at the “Regulation of
ACCEPTANCE OF CTA PASSENGER on Atlasjet flights operating since July 05th 2010”
Can I use the same tickets which I purchased for CTA?
No, you can not use it. You will be accepted on the flight according to the above mentioned conditions.
Can I use my CTA ticket that issued before 2010 Jun 21, for Atlasjet flights, operated at a different date?
You can use CTA ticket that issued after 2010 Jun 21, for Atlasjet flights operated at a different date according to Atlasjet Sales and Reservations systems conditions and rules.
When Atlasjet agent will change my CTA ticket to Atlas jet ticket, do I need to pay anything?
It will not be required to make payment for Atlasjet ticket; however, the service fee can be charged you by Atlasjet agent in consideration of the service that will be provided by him/her.
I have a ticket purchased for CTA flight. Will the flights remain within the same schedules, and the same flight numbers?
Until further notification, new flights will be operated with a different Atlasjet flight number and time. For future flights please check the schedule through our web site.
Can I reimburse my CTA ticket from Atlasjet?
No, you cannot do it. The reimbursement of CTA ticket that was not reissued or will not use for Atlasjet flights will be possible to make only from Cyprus Turkish Airlines.
Can I use my CTA ticket for different route?
Until further notification, you can use your CTA ticket only flying to the same destinations or to vice versa of the issued destination.
For example: if your ticket issued on Stansted – Ercan flight , you can change only as Ercan – Stansted;
However you need the change your CTA ticket in accordance with the rules explained above.
As I see from your schedule, Atlasjet does not operate flight that was issued for my CTA ticket. In this case can I use my CTA ticket for different route?
Until further notification, you can use your CTA ticket only flying to the same destinations or to the nearest airport; however you need the change your CTA ticket in accordance with the rules explained above.
For example: if your ticket was issued on Manchester – Dalaman flight that does not operate by Atlasjet, you can use your ticket as Manchester – or; Stansted – Antalya.
When my CTA ticket will be changed on to Atlasjet ticket is it possible to change the name of passenger?
No, it is not possible. Atlasjet tickets will be issued only for passenger for whom CTA ticket was issued.
What kind of changing I can make for my Atlasjet ticket issued instead of CTA ticket?
It is possible to make the changing at the flight date; however, your ticket can not be changed as "open date" ticket and cannot be refunded.
How can I use my CTA ticket in England?
You can use your ticket by applying one of the agencies detailed below.
ASIA EXPRESS SERVICE:
ADDRESS: 121 EDGWARE ROAD LONDON W2 2HX
CYPRUS PARADISE:
ADDRESS: 244 A High Street BROMLEY,kent BR1 1PQ
DIRECT TRAVELLER
ADDRESS: 42 Hawks Road Kingston upon Thames Surrey kt1 3eg
ALTERNATIVE TRAVEL HOLIDAYS
ADRES: 146 KINGSLAND HIGH STREET, LONDON E8 2NS
If you have any more questions other than have been explained at the 'Regulation of CTA flights operating as of July 5th, 2010' or if you need more information about your CTA or new Atlasjet tickets, please contact Support Desk calling on the below phone numbers available 7/24.
+ 44 844 414 16 96
+ 44 844 414 16 97
| Reservation | How can I make reservation?
The reservations for Atlasjet flights can be made through travel agencies, ATLASJET Call Centers, (444 3 387 in Turkey) or our web site.
How will I be notified of possible schedule changes after making reservation?
It is very important to enter your mobile phone number at reservation stage. Any change that may occur in flights shall be sent by SMS to your mobile phone.
How can I be registered on the waiting list for full flights?
As it is not possible to be registered on the waiting list on the web, you can be registered through Call center (444 3 387) or our agencies.
How will I be notified if I am confirmed from waiting list?
It is very important to enter your mobile phone number at reservation stage. Information of the reservation confirmed from witing list shall be sent by SMS to your mobile phone.
Until when can I make online reservation for a flight?
Online reservation can be made until there is 1 hour to the flight.
Can I view the details of a ticket I buy from Call center or travel agency on your web site?
No, only the reservations made through web site can be viewed.
When I make reservation through the web site, can I be registered on the waiting list if the flight is full?
It is not possible to be registered on the waiting list through our web site. However, you can be registered on the waiting list through Atlasjet authorized agencies or Atlasjet Call Center at 444 3 387.
Can I make an online reservation through Atlasjet web site and buy my ticket later?
You can make your reservation through the web and buy your ticket within option period. In this case, if you buy your ticket through Atlasjet authorized agencies or call center, you should pay 5.00 TL extra service fee per reservation for 1 person. If you buy your ticket through web, there is no extra charge.
How much is the service fee?
For reservations made through the internet for domectic and Ercan flights, service fee is 10 TL per person.
For Arbil and Suleymaniyah flights it is 20 USD per person.
For Mykonos flights it is 12 EUR per person.
Is the service fee refunded if I cancel my ticket?
Service fee is not refunded in case the ticket is returned.
In which cases can I be refunded for the service fee?
In case the flight is cancelled due to technical reasons, adverse weather conditions or schedule change, service fee as well as the ticket charge is refunded to the passenger. (If Atlasjet carries the passenger by another airline or in another flight, service fee is not refunded.)
How does service fee appear on the ticket?
Service fee is indicated with SF code on the ticket and the ticket is used as invoice.
| Special passenger services | | Carrying pets in the cabin | Which animals can be carried inside the cabin?
Only cats, dogs and birds can be carried inside the cabin.
What are the conditions of carrying pets on board?
Carrying pets in the cabin is subject to making reservation.
Pets should be carried in a container of 45x35x23 cm. 2 dogs-2 birds excluding cats can be carried in the same cage. (5 pets that are not older than 30 days old can be carried together if they do not exceed 6 kg in total.)
Pets should not exceed 6 kg when weighted together with their containers/cages.
If the required documents are not presented and the container is not appropriate, Atlasjet reserves the right not to allow the carriage of pet.
In Cyprus flights, pets are kept in quarantine for 10 days at arrival.
Dogs that accompany blind and hearing-impaired passengers are allowed to fly in the cabin regardless of their weight provided that a reservation is made and they wear a muzzle and they are not included in the pet quota allowed to fly in the cabin. They are also carried for pet fee.
What is the fee for the pet carried on board?
As of May 22nd, 2008, carrying of pets is subject to fixed price of 20 TL in domestic and Cyprus flights.
Can I make use of wheelchair service free of charge?
The passengers requesting wheelchair should bring a medical report not older than 10 days concerning their illness and this report should contain the expression that the passenger should travel in wheelchair. The passengers can make use of wheelchair service free of charge under these conditions; otherwise they should pay for this service.
Can a minor passenger travel alone?
1. Unaccompanied travel of the minor passenger is subject to written permit of the parent or legal representative.
2. The reservations of all stages of the travel should be final for unaccompanied travel of the minor passenger.
3. Unaccompanied Minor Flight Authorization Form is filled at the airport for UM passenger. Identity and contact information of the parents and/or legal representative who bring/pick the minor is required on this form. Form is signed by the parent or legal representative. A copy is given to the parent and/or legal representative.
4. Ticket, passport or other documents of UM passenger are put in UM bag and this bag is hung around the neck of the minor and the minor is delivered to a boarding officer.
5. Parent or legal representative of UM passenger has to wait in the airport until the plane takes off.
6. Boarding officer takes the UM passenger aboard last.
7. Airline Company is responsible for transfers or waiting in the transfer hall of UM passengers. Parents or legal representatives at departure and destination airports of UM passengers who can not continue the flight due to any reason at any of the transfer points are informed and they are sent to original departure airport or provided hotel service accompanied by an attendant.
8. UM passenger is delivered by a person assigned by the Airline to the person whose name is written in UM form after his/her identity is checked and against signature.
9. UM passenger can not be seated near the Emergency exits.
Up to which month can I fly during my pregnancy?
Pregnant passengers can fly between 28th and 35th week of their pregnancy with a report issued by their own doctors stating that “she can travel by plane”. This report should not be older than 7 days. Even if there is doctor approval, pregnant passengers are not allowed in our flights after 35th week.
In which cases is extra seat allocated?
Passengers may request an extra seat due to some special reasons. The price requested for the normal seat is also requested for this extra seat.
What is Cabin Baggage?
Cabin Baggage is the carriage of the special baggage of the passenger on a purchased extra seat on the plane.
| Carrying the passenger on stretcher | Do you offer the service of carrying sick passengers on stretcher in your flights?
No, we do not carry passengers on stretcher in our flights.
| Ticket rules and payment | Where can I buy my ticket?
You can buy through www.atlasjet.com, all Atlasjet authorized travel agencies; and Atlasjet call center at 444 3 387.
When do the tickets expire?
Tickets are valid for 1 year from the date of issue.
Can I use a ticket issued on the name of another person?
The right of using, reservation/track change etc. belongs only to the person whose name – surname is written on the ticket and this right can not be transferred in any way.
What are the change rules applied for Cyprus and domestic flights?
No penalty is received for the changes made until 12 hours prior to the scheduled departure time of the flight.
30% of total price is received for the changes made from 12 hours prior to the flight to the departure time of the flight.
The passengers who do not complete baggage and check-in procedure until 30 minutes prior to the scheduled departure time forfeit all their rights concerning that flight.
What is the change rule applied for not-refundable tickets?
Change of the not-refundable tickets (U Class) may be realized only for an U class booking and pursuant to the rules below.
50% of total price is received for the changes made from the time of issue of the ticket to 12 hours before departure time of the scheduled flight.
The whole of the paid price becomes invalid for the changes made from 12 hours prior to the scheduled flight time.
Changes will be accepted only for another U class booking.
U class tickets cannot be amended to an open ticket.
The passengers who do not complete baggage and check-in procedure until 30 minutes prior to the scheduled departure time forfeit all their rights concerning that flight.
What are the change rules applied for Erbil and Sulaimaniah flights?
Economy Class:
- 50 USD penalty is applied per segment for changes, cancellations, change in to open ticket made until 24 hours prior to the flight asked to be changed/cancelled.
- 100 USD penalty is applied per segment for changes, cancellations, change in to open ticket made between 24 hours and 3 hours prior to the flight asked to be changed/cancelled.
The whole price becomes invalid for changes, cancellations, change in to open ticket made from 3 hours prior to the flight.
Business Class:
- No penalty is applied for changes, cancellations, suspensions made until 3 hours prior to the flight.
- The whole price becomes invalid for changes, cancellations, change in to open ticket made from 3 hours prior to the flight.
TICKET RULES:
Validity: 1 YEAR
Maximum Duration of Stay: NONE
In case of flight cancellation and delay, the responsibility of the passengers who continue to fly by another airline does not belong to Atlasjet. Passengers can not request a new ticket for continuation flights.
What are the cancellation and return rules applied for Cyprus and Domestic flights?
Cancellation and refund rules for Cyprus and domestic flights are the same. Accordingly;
Cancellation/Return rules: No penalty is received for the cancellations made until 12 hours prior to the scheduled departure time of the flight. 30% of total price is retained and the remaining is refunded for the cancellations and refund made from 12 hours prior to the departure time of the flight.
The passengers who do not complete baggage and check-in procedure until 30 minutes prior to the scheduled departure time forfeit all their rights concerning that flight.
Service fee (SF) is not refunded in case of cancellation.
What is the cancellation and return rule applied for non-returnable tickets?
Non-returnable (U Class) tickets can not be cancelled or returned.
The passengers who do not complete baggage and check-in procedure until 30 minutes prior to the scheduled departure time forfeit all their rights concerning that flight.
Service fee (SF) is not refunded.
What are the cancellation and return rules applied for Erbil and Sulaimaniah flights?
Economy Class:
- 50 USD penalty is applied per segment for changes, cancellations, change in to open ticket made until 24 hours prior to the flight asked to be changed/cancelled.
- 100 USD penalty is applied per segment for changes, cancellations, change in to open ticket made between 24 hours and 3 hours prior to the flight asked to be changed/cancelled.
The whole price becomes invalid for changes, cancellations, suspensions made from 3 hours prior to the flight.
Business Class:
- No penalty is applied for changes, cancellations, suspensions made until 3 hours prior to the flight.
- The whole price becomes invalid for changes, cancellations, suspensions made from 3 hours prior to the flight.
TICKET RULES:
Validity: 1 YEAR
Maximum Duration of Stay: NONE
In case of flight cancellation and delay, the responsibility of the passengers who continue to fly by another airline does not belong to Atlasjet. Passengers can not request a new ticket for continuation flights.
What will happen if my next flights are affected in case of flight cancellation or delay?
In case of flight cancellation or delay, if you have a ticket affiliated with Atlasjet, our company will make the necessary changes for you without any price difference.
The responsibility of the passengers who continue to fly by another airline does not belong to Atlasjet. Passengers can not request a new ticket for continuation flights.
How can I pay my ticket?
You can pay your ticket by credit card.
Does the credit card used have to be the credit card of the passenger?
No. The card does not have to be the passenger’s card. However, in this case, the holder of the card should appear together with the card in the airport during check-in, otherwise the passenger should be able to present a card belonging to him/her to the check-in officer.
What is 3D Secure Payment?
3-D Secure is an identity authentication system developed by card companies to enable the security of payments made through the internet.
The application prepared for MasterCard credit cards is called "SecureCode", and the application prepared for Visa credit card is called "Verified by Visa".
If your bank supports 3-D Secure application, you can register in the system on the page displayed on your first payment transaction.
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